Returns & Exchanges
At Jenpharm, we are committed to your skincare journey and offer a hassle-free return policy for products that do not meet your expectations. If you are not completely satisfied with your purchase, you may initiate a return within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our dedicated customer support team via email or our website portal with your order number and a brief explanation for the return.
Prepare the Package
Securely pack the item in its original packaging, ensuring the product is at least 70% full and include any promotional gifts received with the purchase.
Ship to Jenpharm
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.
Quality Inspection & Refund
Once our dermatological team inspects the returned item, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing