Frequently Asked Questions
Everything you need to know about your Jenpharm skincare journey.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment's progress in real-time.
What is Jenpharm's return policy?
We offer a 7-day return policy for products that are damaged during transit or incorrect. Items must be unopened and in their original packaging.
Are Jenpharm products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated to be gentle. However, we always recommend a patch test before full application.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and popular digital wallets.
How long does shipping take?
Standard delivery typically takes 3-5 business days depending on your location. Express shipping options may be available at checkout.
Can I consult with a specialist before purchasing?
Absolutely. You can reach out to our skincare experts via the 'Live Chat' feature for personalized product recommendations based on your skin type.